SHIPPING INFO

SHIPPING INFO
DON'T BE MISLED BY SITES OFFERING "FREE SHIPPING" AT "WHOLESALE" PRICES!

COMPARE OUR WHOLESALE PRICE WITH THEIRS AND YOU WILL BE SHOCKED AT HOW MUCH THAT "FREE SHIPPING" ACTUALLY COSTS!!

WE SHIP UPS

DELIVERY - IT IS IMPORTANT THAT YOU BE HOME TO ACCEPT THE UPS DELIVERY. IF UPS LEAVES THE PACKAGE OUTSIDE, WE ARE NOT RESPONSIBLE IF IT IS STOLEN OR DAMAGED BY HEAT OR COLD. IF YOU WORK ALL DAY, YOU CAN USE THE 'SHIP TO' OPTION AND HAVE IT SENT TO YOUR WORK PLACE. IF UPS ATTEMPTS DELIVERY AND DOES NOT LEAVE IT, YOU ARE REQUIRED TO PICK IT UP AT THEIR LOCATION. IF YOU DO NOT, IT WILL BE RETURNED TO US AND YOUR REFUND WILL BE LESS SHIPPING BOTH WAYS.

SHIPPING WILL BE POSTED DURING CHECK OUT BEFORE YOU PLACE YOUR ORDER

IF YOU TELL US "MUST ARRIVE BY" OR "NEEDED BY" AND ORDER GROUND SHIPPING, WE WILL CHANGE THE SHIPPING TO AT LEAST 3 DAY EXPRESS AS GROUND SHIPPING ARRIVAL DATES ARE NOT GUARANTEED. THIS WILL AT LEAST DOUBLE THE POSTED ONLINE SHIPPING

SMALL ORDERS - WE ACCEPT SMALL ORDERS ($25 MINIMUM) BUT BE ADVISED THAT SHIPPING HAS A MINIMUM OF AROUND $14 DEPENDING ON WHERE YOU LIVE.

YOU CAN OFTEN ADD A LOT TO YOUR ORDER WITH JUST A SMALL INCREASE IN SHIPPING

YOU CAN SEE THIS IN THE CHECK OUT FEATURE BEFORE YOU ACTUALLY PLACE AN ORDER

ALL ORDERS UNDER $30 (NOT INCLUDING SHIPPING) WILL NOT BE ACCEPTED

IF YOU ORDER OVER 100#, UPS CANNOT CALCULATE SHIPPING

IN SUCH CASES WE WILL ADD SHIPPING, HANDLING & TAX (NYS & TEXAS ONLY) TO YOUR ORDER

IF YOU NEED TO KNOW THE AMOUNT BEFORE WE SHIP, SIMPLY ASK US IN THE COMMENTS SECTION

NOTE: THIS WILL DELAY YOUR ORDER AS WE WILL NOT PROCESS IT UNTIL WE HEAR BACK FROM YOU

ANY ADDRESS CORRECTIONS BY UPS WILL INCUR A $12 FEE PER BOX

Important fact : We do not offer free shipping because there is no such thing! We ask you to compare our prices against those who claim to offer you free shipping and you will notice they add the shipping costs into the price of the product. Windy Hill can not and does not control the shipping prices. These prices are set by UPS. Shipping costs are automatically generated from UPS and figured by the weight of your order from point A to B.

APO BOXES - WE WILL SHIP USPS- SHIPPING WILL BE ACTUAL COST OF USPS FEES. BUYER ACCEPTS ALL RESPONSIBILTY FOR LOST OR DAMAGED GOODS.

CANADIAN ORDERS

DUE TO A CHANGE IN THE PAPERWORK REQUIRED BY CANADIAN CUSTOMS, WE NO LONGER ACCEPT CANADIAN ORDERS.



IF SHIPPING COMES UP '0' WE WILL ADD THE COST OF SHIPPING & HANDLINTO YOUR ORDER. IF YOU NEED TO KNOW THE AMOUNT BEFORE WE SHIP, SIMPLY TELL US THAT IN THE COMMENTS SECTION. THIS WILL DELAY YOUR ORDER UNTIL WE HEAR FROM YOU.

ANY ORDER CANCELED BY CUSTOMER WILL INCUR A $5 FEE CHARGED TO YOUR CARD.

BY PLACING AN ORDER WITH US, YOU ARE ACCEPTING THESE TERMS OF SALE

RUSH DELIVERY CLICK ON LINK BELOW

BY PLACING AN ORDER WITH US, YOU ARE ACCEPTING THESE TERMS OF SALE

NOTE: If you live in a HOT state and the weather is over 90 degrees, you should request 3 day select service to avoid heat damage to your candles. Heat related damage is not covered by UPS insurance and is NOT our responsiblity.

WRONG ADDRESS - should you give us an incorrect or incomplete address, UPS will try to find you and correct the error. There is a $11.00 fee (PER BOX) for this which will be billed to your card. If the order is returned because of this, we will credit your card back for the merchandise less shipping both ways.

Please note: It is your responsibilty to contact UPS if they attempt delivery and you are not home to accept. UPS will leave a note with their number and will redeliver the next day. If again, you are not home and do not call, they will return the order as 'undeliverable'. Should this happen, we will credit your card back for the merchandise only as we have paid the shipping to UPS and it is non refundable. Having the order sent to your work or a relative is a good idea if you are usually not home during the day. UPS will not leave the package if you are not home unless you have previously authorized them to do so.