CLOSED FOR VACATION DEC 30 2015 TO JAN 25 2016 YOU CAN PLACE AN ORDER WHILE WE ARE GONE, YOUR CARD WILL NOT BE CHARGED UNTIL WE RETURN AND PROCESS YOUR ORDER
(OUR STORE IN PORT CRANE NY WILL RE OPEN JAN 16 2016))
Ground Shipping is free on all orders but is limited to normal delivery charges. Areas like Utah and other remote areas have very high shipping rates, Should the rates be excessive on your order (which is rare) we will contact you. We will check both UPS & USPS for the best rates and will select the carrier we feel is best for your area.
Expedited shipping options are available during check out at additional cost. Do not select free shipping if you need it by a certain date as we cannot guarantee arrival dates on free shipping. Your adding 'need by' to an order does not mean anything nor does it bind us if you select free shipping. If you select a UPS shipping option and it does not arrive by the UPS guaranteed date (visit ups.com to see time in transit), the extra shipping will be refunded. NOTE - ship date is usually the NEXT business day after you place your order, NOT your order date.
Do not refuse a late package as you will then have shipping both ways deducted from your refund.
Returns - you can return anything except candy which is melted or broken, close outs and custom made items. We suggest you contact us by email (click link above at top of page) with any questions as returns will have our shipping cost deducted from your refund. Combine this will your return shipping cost (your responsibility ) your refund may be very minimal.
DELIVERY - IT IS IMPORTANT THAT YOU ACCEPT THE DELIVERY. IF UPS or usps LEAVES THE PACKAGE OUTSIDE, WE ARE NOT RESPONSIBLE IF IT IS STOLEN OR DAMAGED BY HEAT OR COLD. IF YOU WORK ALL DAY, YOU CAN USE THE 'SHIP TO' OPTION AND HAVE IT SENT TO YOUR WORK PLACE. IF UPS ATTEMPTS DELIVERY AND DOES NOT LEAVE IT, YOU ARE REQUIRED TO PICK IT UP AT THEIR LOCATION. IF YOU DO NOT, IT WILL BE RETURNED TO US AND YOUR REFUND WILL BE LESS OUR ACTUAL SHIPPING COSTS BOTH WAYS.
ANY ADDRESS CORRECTIONS BY UPS WILL INCUR A $15 FEE PER BOX
BY PLACING AN ORDER WITH US, YOU ARE ACCEPTING THESE TERMS OF SALE
NOTE: If you live in a HOT state and the weather is over 90 degrees, Heat related damage is not covered by UPS insurance and is NOT our responsiblity.
WRONG ADDRESS - should you give us an incorrect or incomplete address, UPS will try to find you and correct the error. There is a $15.00 fee (PER BOX) for this which will be billed to your card. If the order is returned because of this, we will credit your card back for the merchandise less shipping both ways.